This Annual Maintenance Contract ("AMC") is between Power Tech Generators ("Service Provider") and the Customer ("Client") for generator maintenance services.
1. EQUIPMENT COVERED
- Generator Brand: _______________
- Capacity: _______________ KVA
- Model/Serial No: _______________
- Location: _______________
- Installation Date: _______________
2. AMC PACKAGES
🥇 GOLD PACKAGE - Premium
- ✅ 12 Preventive Maintenance Visits (Monthly)
- ✅ Oil & Filter Change Every Visit
- ✅ Fuel Filter, Air Filter, Oil Filter Replacement
- ✅ All Genuine Spare Parts INCLUDED
- ✅ 24/7 Emergency Breakdown Support (Priority Response)
- ✅ Generator Washing & Cleaning Every Quarter
- ✅ Radiator & Cooling System Service
- ✅ Battery Check & Maintenance
- ✅ Load Testing Every 6 Months
- ✅ Monthly Performance Reports
- ✅ Free Replacement Generator During Major Repairs
🥈 SILVER PACKAGE - Standard
- ✅ 6 Preventive Maintenance Visits (Bi-Monthly)
- ✅ Oil & Filter Change Every Visit
- ✅ Fuel Filter, Air Filter (Parts Charged Extra)
- ✅ 24/7 Emergency Breakdown Support
- ✅ Generator Washing Every 6 Months
- ✅ Battery Check
- ✅ Quarterly Performance Reports
🥉 BRONZE PACKAGE - Basic
- ✅ 4 Preventive Maintenance Visits (Quarterly)
- ✅ Oil & Filter Change Every Visit
- ✅ 24/7 Emergency Breakdown Support
- ✅ Basic Inspection & Report
3. EMERGENCY BREAKDOWN SERVICE
- Response Time: 60-90 minutes (Karachi)
- Available: 24/7 including Sundays and holidays
- Priority: AMC clients get first priority over non-AMC
- Temporary Backup: Provided during extended repairs (Gold package)
4. PAYMENT TERMS
- Contract Value: PKR _______________ per year
- Payment Schedule:
- Option 1: 100% Annual Advance (5% discount)
- Option 2: 50% Advance + 50% at 6 months
- Option 3: Quarterly payments (25% each quarter)
- Late Payment: 2% monthly surcharge after due date
5. WHAT IS COVERED
- ✅ Engine oil and filter replacement
- ✅ Fuel system check and cleaning
- ✅ Air filter cleaning/replacement
- ✅ Cooling system inspection
- ✅ Battery and electrical system check
- ✅ Belts, hoses, and connections inspection
- ✅ Control panel testing
- ✅ Alternator and AVR check
- ✅ Safety device testing
6. WHAT IS NOT COVERED
- ❌ Fuel cost
- ❌ Major parts not in package (engine, alternator, radiator replacement)
- ❌ Damage from accidents, fire, flood, or natural disasters
- ❌ Repairs from unauthorized third-party tampering
- ❌ Cosmetic damage or painting
- ❌ Upgrades or modifications
- ❌ Relocation or shifting costs
7. CLIENT RESPONSIBILITIES
- Provide safe access for maintenance team
- Maintain fuel supply and quality
- Operate generator within rated capacity
- Report issues immediately
- Keep service records available
- Not allow unauthorized repairs
8. CONTRACT DURATION & RENEWAL
- Duration: 12 months from start date
- Auto-Renewal: Unless 30-day written notice given
- Price Revision: Maximum 10% increase per renewal
- Cooling-off: 7 days to cancel after signing (full refund)
9. TERMINATION
- Either party can terminate with 30 days written notice
- If Client terminates early: Refund for remaining months minus 20%
- If Provider terminates: Pro-rata full refund
- Immediate termination if terms violated
SIGNATURES
SERVICE PROVIDER (Power Tech Generators)
Signature & Stamp
Date: _______________
CLIENT
Signature & Stamp
Date: _______________
24/7 Helpline: 0322 3619827 | powertech086@gmail.com